Leverage our deep expertise to maximize the value of Rasa
Leverage our deep expertise
to maximize the value of Rasa
Our customer success and support programs empower the world's leading brands to push the frontiers of conversational AI and achieve breakthrough business impact.
Proactive premium support
Supporting your team at every stage, from project kickoff through ongoing optimization, with enterprise-grade, SLA-backed support and a comprehensive customer success program.
Meet our customer success team
Our team of Rasa experts works closely with you to ensure successful deployment, resolve challenges, and drive continuous optimization of your AI agents.
Customer Success Manager (CSM)
Your Rasa CSM champions your business goals and serves as your primary liaison. They advocate for your needs within Rasa and develop long-term strategic plans aligned with your vision.
- Drive onboarding, development, and adoption plans
- Manage communication and escalations
- Facilitate engagement with Rasa leadership, including Product Design, Product Management, AI Research, Engineering, and our founders
Customer Success Engineer (CSE)
Your Rasa CSE offers deep technical expertise and a proactive approach to helping solve architectural, design, and development challenges.
- Conduct architecture assessments and provide guidance
- Perform code and training data reviews
- Offer early access previews of upcoming features to support sprint planning
Resident AI Engineer (RAI)
Embedded in your environment, the RAI plays a strategic, hands-on role ensuring successful adoption, integration, and optimization of your Rasa agents. A trusted technical advisor, the RAI collaborates closely with your teams to deliver customized solutions and maximize the platform’s value.
See what our customers are saying
See what our
customers are saying
Enterprise teams use Rasa to build and deploy high-trust AI agents that perform in production.
With Rasa, we at ERGO are completely rethinking how we build customer support experiences. It’s about developing faster and cheaper, and at scale. Rasa helps us to realize these goals.
Since the chatbot based on Rasa CALM can process around 50% of service desk inquiries independently, we reduced the need for human agents by approximately 30%. Thanks to the excellent backend integration capabilities of the Rasa solution, we quickly implemented the chatbot’s self-service features.
Our goal was to align cutting-edge AI technology with customer needs to provide seamless and innovative experiences. Partnering with Rasa allowed us to rethink how conversational AI could transform support.
We needed a solution that could scale with our ambitions. Rasa solves some hard problems related to conversational AI that enable us to move faster.