Conversational AI for Healthcare: Move Patients Forward with Control, Continuity, and Trust
Rasa provides conversational AI for healthcare that automates patient-facing and operational workflows such as scheduling, medication refills, pre-visit intake, benefits guidance, and triage support. AI agents work across existing systems and channels to deliver safe, meaningful action while maintaining the visibility and governance required in healthcare environments.
How it works
Connect
Work across EHRs, scheduling systems, pharmacy tools, patient portals, and payer platforms without forcing replatforming.
Orchestrate
Deploy AI agents that guide patients through scheduling, refills, intake, triage, and coverage questions, aligned to clinical, operational, and compliance requirements.
Scale
Build reusable workflow components that can be extended across channels, service lines, and patient journeys, creating more continuous patient experiences as coverage expands.
Built for high-value, high-stakes conversations
Access to Care and Scheduling
Medication Refill & Prescription Support
Pre-Visit Intake & Visit Readiness
Benefits,Coverage and Billing Guidance
Care Navigation & Provider Matching
Triage & Symptom Checking
Care Coordination and Follow-up
Reliable patient interactions that lead somewhere
Rasa provides a dialogue system designed for enterprise AI agents, combining natural interaction with structured execution. Teams can define how conversations behave, while ensuring outcomes remain consistent across high-stakes workflows.
- Guide multi-step service interactions from request to next action
- Maintain context even when patients change direction or return later
- Keep workflows aligned to care delivery and operational requirements
- Reduce friction without sacrificing reliability
Infrastructure aligned to healthcare requirements
Rasa fits into healthcare environments that need stronger control over systems, privacy, and deployment choices.
- Run in private cloud, on-prem, or hybrid environments
- Keep patient-related data within trusted boundaries
- Support privacy, security, and governance requirements
- Work with existing infrastructure instead of forcing replatforming
Connected workflows across the care journey
Rasa helps organizations orchestrate reusable workflows across systems and channels so patient experiences remain continuous as services expand.
- Reuse workflows across scheduling, intake, refills, and navigation
- Connect app, portal, chat, voice, and messaging experiences
- Support cleaner handoffs between automated and human support
- Scale across service lines without duplicating logic
Full ownership and extensibility
Rasa gives healthcare teams control over how workflows behave, how systems connect, and how the platform evolves over time.
- Modify workflows, integrations, and operational logic directly
- Extend services without waiting on vendor roadmaps
- Adapt to new care models, policies, and patient needs
- Build on a platform your team can operate long term
Grace acts as a multi-purpose patient-facing assistant — booking appointments, routing based on symptoms, and helping users navigate their care journey entirely through our app.
We've built a scalable, compliant platform with Rasa that supports real patient needs and drives measurable outcomes. CALM gives us a framework to keep that momentum going, with the flexibility to grow responsibly as expectations around AI continue to evolve.
Resources
Providence Health
Automates Patient Tasks Across the Care Journey. Providence deployed Rasa-powered assistant “Grace” to handle scheduling, care navigation, and MyChart access for patients.
nib Group
Unifies Five Bots into One with Rasa CALM. nib consolidated five bots into a single assistant, achieving a 14.5% drop in fallback rates and 50%+ containment.
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Leading healthcare organizations trust Rasa to automate their most critical patient conversations.
See How Rasa Works for Healthcare
Book a personalized demo and see how appointment scheduling, medication refills, triage, and benefits guidance automation work in practice.
How Rasa compares
Rasa vs. Google Dialogflow
Rasa vs. Amazon Lex
Rasa vs. IBM watsonx Assistant
Rasa vs. Kore.ai
Frequently asked questions
What healthcare workflows can Rasa automate?
Rasa helps healthcare organizations automate common but high-friction workflows such as scheduling, intake, refills, navigation, and follow-up, reducing administrative burden while improving continuity for patients.
Is Rasa suitable for regulated healthcare environments?
Yes. Rasa supports deployment in private cloud, on-prem, and hybrid environments, giving healthcare organizations stronger control over infrastructure, data handling, and governance.
Can Rasa support both voice and digital healthcare experiences?
Yes. Rasa enables one coordinated system across chat, voice, portal, app, and messaging channels, helping organizations deliver more continuous patient experiences.
Can Rasa work with existing healthcare systems?
Yes. Rasa integrates with EHRs, scheduling platforms, patient portals, pharmacy systems, payer tools, and internal APIs through integrations and connectors.
What healthcare organizations use Rasa?
Organizations such as Providence Health and nib Group use Rasa to support healthcare service delivery at scale. Providence used Rasa to power patient-facing experiences around scheduling and care navigation, while nib Group used Rasa to unify multiple service experiences into one more consistent member journey.
How is Rasa different from other healthcare AI platforms?
Most healthcare bots either answer questions or route patients elsewhere. Rasa supports AI agents that can guide patients through real workflows across systems, while giving healthcare teams more control over deployment, integrations, and long-term ownership. It is built for organizations that need continuity, visibility, and adaptability in regulated environments.
Can Rasa support multi-channel healthcare experiences?
Yes. Rasa enables one connected experience across chat, voice, patient portals, messaging, and mobile apps. Patients can move across channels without restarting from the beginning, and healthcare teams can extend the same workflows across touchpoints instead of maintaining separate logic in each one.
How does Rasa handle patient triage and symptom checking?
Rasa supports structured symptom capture and next-step guidance that helps patients move to the appropriate level of care. Healthcare teams can define how follow-up questions, urgency checks, and escalation paths should work, creating guided experiences that are more consistent, reviewable, and operationally safe.
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AI that adapts to your business, not the other way around
Build your next AI
agent with Rasa
Power every patient conversation with enterprise-grade tools that keep your teams in control. The control of building in-house, the speed of buying off-the-shelf, and the governance required to operate at enterprise scale.